A 99.9% Server Uptime
We’ve set up our shared hosting system using stable hardware and strongly tweaked software. Our admins have installed a modified version of SELinux on all our servers in order to guarantee optimal protection and reliability. We’ve installed several DDoS prevention units in addition to powerful firewall software to make sure our internal network is impregnable and safe.
Our Linux shared packages plans offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, the guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also set up our own internal network in each one of our datacenters. Everything is based on premium–quality hardware components delivered by Juniper. Additionally, on every router, we’ve installed a firewall with an intricate algorithm that will sift all suspicious requests.
In this way, in all our datacenter facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to lower all potential risks with our cloud hosting packages and although we offer excellent client support, there are times when the customer is simply not content with what we offer. Or he needs to switch to a more robust web hosting service, such as a virtual private server or even a dedicated hosting server.
This is the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not pleased, you will receive your money back.
24/7 Technical Support
We’ve attentively chosen each single member of our 24x7 support staff to make certain that we can offer you the very best customer care service that you can get. Each one of our support engineers has several years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. And they are available to you 24x7 – you’ll be able to reach them at any moment and they will reply as fast as possible.
Their average support ticket response time is under 20 minutes, while with many other web hosting distributors you are forced to wait around for days. And we offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be answered in less than sixty minutes.