The accessibility to the customer and tech support that a shared hosting company offers will tell you a lot about the services which they offer too. In the event that you are allowed to use just email messages and tickets, you have almost certainly come across some reseller not the web hosting provider. When this is the case, you'll probably have to wait for several days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may have to contact the true web hosting company for further assistance. When the provider provides you with various options for communication with fast response time available at any time, they are almost certainly the top provider, not only a reseller. So you'll benefit from well-timed assistance and top-notch support since they will have instant access to the servers where your account is. Regardless of the trouble - technical or sales, it is always much better to have the option to get hold of your hosting company right away via your preferred way of communication.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 customer, billing and technical support for all our Linux shared packages
. Even if you are not our client yet and you have questions, we can assist you promptly and provide the needed info, to give you a choice to make the very best decision when you obtain your new web hosting account. We're available any time, including holidays and weekends, and we provide multiple ways of communication to get in touch with us - live chat, phone, emails and support tickets. For your benefit, we have multiple telephone numbers globally, thus you are able to call the one which is closer to you. The max response time for the email messages and the tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to get support for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you choose, you're able to benefit from our 24/7 support services even on public holidays. All of your web sites will be available at all times and so will we. With a number of contact options, you are able to pick the most convenient way to get in touch with us and find out about our services in case you don't have an account yet, or request assistance in case you're already among our customers. You will be able to call us, have a chat with a live representative, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour reply time guarantee, even though it hardly ever takes over 20 mins to receive assistance regardless of the nature of the trouble. With our customer and tech support services, we will be there for you when you need us, not several days after that.
24/7 Customer Support in VPS Web Hosting
In case you get a virtual private server
from our company, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find a couple of local phone numbers in the U.S.A., the UK and Australia along with a live chat service. When you are a current customer and you require help with a technical issue that requires more time to investigate or resolve, you can open a ticket from your billing account or you can send an e-mail and we will take care of the issue and send you a response within one hour. The answer time is warranted 24/7, including holidays and weekends, but for the vast majority of issues it takes less than 30 minutes to get assistance. The support service covers the VPS and all of the pre-installed software it comes with, so in case you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server
packages that we offer include 24/7 support via numerous methods of communication and with a one-hour max answer time guarantee. If you want to find out more about the packages or you have any kind of billing or general questions, you are able to phone one of the local numbers that we have around the globe or you may use our live chat service and speak to a live agent. For entirely tech issues that require the help of a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email, since all of these channels are more appropriate to track a given problem. The response time for them rarely exceeds 30 minutes, so that you can forget about waiting for a full day so as to receive help. The support service is available for all the server-related matters, and the pre-installed software. In the event that you'd like to receive help with third-party applications, you may consider acquiring the Managed Services upgrade that we offer for all of the plans.