In case you have purchased a web hosting package and you have some questions regarding a concrete function/feature, or in case you have come across some challenge and you require support, you should be able to touch base with the respective help desk staff. All hosting providers use a ticketing system no matter if they offer other methods of contacting them apart from it or not, since the most efficient way to fix a problem most often is to send a ticket. This method of correspondence renders the responses exchanged by both sides easy to track and permits the customer service staff representatives to escalate the issue in case, for example, an admin needs to step in. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you’ll need to have at least 2 different accounts to touch base with the customer service staff and to actually administer the hosting space. Non-stop switching between the accounts could be a burden, not to mention the fact that it takes quite a long time for the vast majority of hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our Linux shared packages
isn’t separate from the hosting account. It’s included in our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any specific moment with only a few mouse clicks, without needing to log out of your hosting account. The ticketing system includes a quick-search box, so you can track down practically any trouble ticket that you have already submitted, if required. Furthermore, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to deal with a specific issue even before you actually open a ticket. The ticket response time is maximum sixty minutes, which implies that you can receive swift assistance whenever you need it and in case our customer support staff recommends that you should do something inside your hosting account, you can do it instantaneously without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting packages
, which goes to say that you will not need some other platform to contact our customer service team – you can do this on the spot as soon as you chance upon a challenge. Submitting a new ticket takes a couple of clicks and finding an older one is just as easy. Using our smart search filter, you can swiftly track down any ticket that you have submitted in the past. You can send a ticket whenever you need since our help desk staff members are on duty 365 days a year and answer within the hour, even though it rarely takes this much to receive help. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about having to use two or more platforms to solve a simple problem.