Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Each help request you send to us will be responded to within maximum 60 min. If your ticket or e–mail calls for additional assistance from an admin, we’ll without delay forward it and leave a comment to notify you that your issue is being examined. If you order the Optional Managed Services package, all of the server administration services included there will be executed at a time of your liking.
An Exceptional Technical Support Service
If you require any help using our Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server for you, you can touch base with the customer support team at any time via the ticketing system. Besides, if you require help administering your dedicated hosting server, you can make use of our Optional Managed Services package, which includes Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting procedures, data backup hard disk space, etc.
An Intuitive Help Section
We have provided our Control Panel with an exhaustive knowledgebase, which includes extensive explanations of its features and functions. Besides, we have prepared detailed video tutorials that will further teach you how to carry out a certain task or solve a commonly experienced problem. The educational articles and the video tutorials are easily accessible from every section of the Control Panel through the Videos and Help buttons in the upper right corner.