1 hour ticket response
We are focused on delivering a quick and appropriate solution to each helpdesk ticket submitted by a client. Our experienced client support team members will examine your request and will think of the best option. We offer a 1–hour response time guarantee for all tickets. In reality, the average client support ticket response time has proven to be 20 minutes.
A Top–Quality Help Desk Support Service
Our tech support engineers have considerable experience in the Linux shared packages business and are professional enough to supply a prompt solution to your problem. If, however, the problem at hand is not within the competency of a customer support engineer, the tech support ticket will be forwarded to a programmer or admin for additional assistance.
An Intuitive Help Center
Included in the Control Panel is an easy–to–navigate Help Center, which offers different information sources. You can browse through a constantly updated knowledge base featuring web hosting account administration articles and site administration articles, check the educational video tutorials or take a glance at our F.A.Q. library.