When your web hosting service provider offers live chat support, you can talk to a representative live and find out helpful info or get a problem resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk to a live person is that you will need just a computer with web access, so that you won't pay any charges if you are in a different country or state. Furthermore, it will be a lot easier to copy and paste details for instance domain names, usernames or error messages i.e. details that are sometimes difficult to give to the other side over the phone. The live chat is also a quicker approach to contact your web hosting supplier's support team compared to using a ticketing system. What's more, if some situation requires more time to be resolved, you'll be able to do something else while you wait for guidance on the live chat, therefore you won't waste time - something that is impossible in case you are on the telephone.