When your web hosting service provider offers live chat support, you can talk to a representative live and find out helpful info or get a problem resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk to a live person is that you will need just a computer with web access, so that you won't pay any charges if you are in a different country or state. Furthermore, it will be a lot easier to copy and paste details for instance domain names, usernames or error messages i.e. details that are sometimes difficult to give to the other side over the phone. The live chat is also a quicker approach to contact your web hosting supplier's support team compared to using a ticketing system. What's more, if some situation requires more time to be resolved, you'll be able to do something else while you wait for guidance on the live chat, therefore you won't waste time - something that is impossible in case you are on the telephone.
Live Chat Support in Shared Hosting
As a part of the support services that we offer for all of our Linux shared packages, we have live chat support which is online 24/7, even on holidays. You can contact us regardless if you already have an account or not, since we will support you with almost anything, ranging from supplying you with basic information about our solutions in case you are not a client yet and you are thinking about ordering one of the packages, to helping you with setting up an email account in an email client. Part of the problems are more technical and time-consuming, so you'll have to use the ticketing system that is incorporated into our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a lot of things.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we offer with all our Linux semi-dedicated hosting packages, you're able to find the answers for any questions you may have or have lots of troubles taken care of rapidly. Our chat service is accessible every day, therefore you are able to get in touch with a representative even on weekends and holidays. In the event that you're not sure which plan is better for your websites or if our hi-tech cloud hosting platform covers some system requirements, you can join the live chat before purchasing anything. In case you're an existing customer, you are able to find more details about account settings, billing issues as well as various common technical problems you may encounter, for instance when you cannot install an e-mail account in a client on your personal computer. Our live chat can save you a considerable amount of time regardless where you are or when you contact us.