If you ever face a problem with your site and are incapable of rectifying it on your own, ask the hosting provider’s client care team to assist you to get the site back online. A timely solution would be the best scenario, but lots of hosting companies answer within twenty four hours or even more, especially if you’re working with a hosting reseller. Even if your problem can be solved easily, your website may not function properly or it may not be reachable whatsoever for an extended interval, so you may lose prospective clients because it’s pretty unlikely that anybody would willingly go back to a site that’s out of order. That said, you have to make certain not only that you can get in touch with your web hosting provider, but also that they can reply and help you in a well-timed fashion. If a web app update doesn’t proceed smoothly or you delete something by mistake, for instance, the site should be fixed speedily so as to avoid prolonged downtime.
One-Hour Response Guarantee in Shared Hosting
If you’re using any of our Linux shared packages
and you have an enquiry or run into some challenge, you can contact us 24/7/365 by submitting a ticket or by writing an email and we’ll make sure that you have a response in no more than one hour. If the issue can be sorted out, we will do it before we reply to you, while in case there’s something that you have to do on your end, we’ll supply you with all the required details – what workable solutions to try, what settings to check, and so on. Normally, you will obtain a reply within thirty minutes max, which means that waiting for hours and hours on end or even for more than one day to receive assistance is something unthinkable. Our sixty-minute response time guarantee is valid for any query that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
account from us, you can take advantage of our truly fast support services. You will obtain an answer to any ticket opened via the web hosting Control Panel or e-mail sent to our customer and tech support team within the hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes far less time to explore and fix a problem. We will supply you with more info if the solution involves something that needs to be done on your end. In case you get in touch with us during official holidays or weekends, the response time will be exactly the same and given that our support staff is available 24 hours a day, 7 days a week, you’ll get instant help for virtually any general, technical or billing issue irrespective of what time of day or night it is.